224 Village Walk Dr

Holly Springs, NC 27540

(919) 200-0463

Financial Policies

Financial Policies

At The Smiling Turtle, your child's heathcare needs are our primary concern. Our goal is to help you get the best care and services necessary for your loved ones. We understand that at times, this care can be an unexpected expense. However, we will do our best to keep you informed about potential costs before, during, and after your appointment. We strive to make the payment process as simple and stress-free as possible.

We hate surprises as much as you do!

In order for you to be able to make the best choices for you and your family, we want you to have a clear understanding of the proposed treatment, as well as why the treatment is necessary. We make all efforts to provide parents and guardians with the most accurate breakdowns of recommended treatments and your financial responsibilities associated with them, prior to your child's appointment.

Your estimated payment amount is due the day of service.

For our families with Dental Benefits, we would like to remind you that you have a contract with your insurance company. These contracts have their own unique terms and conditions. We will do our best to contact your insurance company before your appointment to get the most accurate breakdown of the benefits you should receive. Please note: our office is only able to obtain the information given to us by your insurance company, which can include information that is truncated, incorrect, and/or misleading. However, when an insurance company fails to follow through with their obligations, The Smiling Turtle will work with you to contact them and attempt to resolve the issue.

Your insurance should pay their portion – not you!

Most dental benefit plans do not pay for the entire cost of your dental care. Some plans may include a deductible and/or patient co-payment for each visit and procedure performed. Our policy is to collect your deductible and/or co-payment the day of the appointment. We will do our best to assist you in maximizing your dental benefits. However, as dental benefits are a contract between you and your insurance company, we cannot guarantee how much, or if, they will pay for services rendered. In instances of non-insurance payment, the balance due on the account must be paid, in full, by the parent or guardian.


The Smiling Turtle accepts many preferred provider organization (PPO) dental insurance plans, however we highly recommend you contact our office to verify acceptance of your plan.  Unfortunately, we do not participate in Health Management Organizations (HMO) dental insurance plans. 

Payment Options

We accept cash, checks, all major credit cards, and CareCredit. For your convenience, you will soon be able to  pay your bill online!

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